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Privacy and Security Policy

Our Privacy Policy


We take our customers privacy seriously and offer transparency, choice and data integrity. We will only collect and use your personal information as outlined below. This privacy policy applies to all personal data that you may provide to us and the personal data we hold about you. Please DO NOT provide any personal data to us if you do not accept this Policy.


Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice. Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.


Collection of your personal information can occur through the following interactions:


  • When you access and use our website or Wi Fi services.


  • During conversations with our team members.
  • When you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically).
  • When you communicate with us directly (by email, telephone, direct mail or any other means).
  • When you interact with us during promotions, competitions, special events.
  • Interact with us through any of our social media channels.


We collect your personal information so that we can carry out the following actions (“Purpose”):

  • To provide you with products and services that you have requested from us.
  • To communicate with you, including about products and services, competition results, special offers, and events which might interest you.
  • To answer your questions and provide you with information or advice.
  • To create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts.
  • Provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers.
  • Carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way we offer services to you.
  • To consider and respond to complaints made by you.
  • To comply with laws or regulations or to comply with any directions given by regulators or authorities.


We reserve the right to use or disclose any information without notice or consent for the following purposes:

  • As needed to satisfy any law, regulation or legal request.
  • To conduct investigations of consumer complaints or possible breaches of law.
  • To protect the integrity of the Website and our property.
  • To protect the safety of our visitors or others; to fulfil your requests; or
  • To cooperate in any legal investigation.


You can use this website ( without having an account. You can visit the Website, read articles and other materials, browse merchandise and check on offerings without giving us any personally identifiable information. Certain other activities on the Website, such as posting comments or product reviews and signing up to receive email updates from Dorology and our affiliates and partners, do not require you to register for an account, but may require that you provide certain personal information such as your name and/or email address. Other activities, including purchasing products through the Website, may require you to register for a user account.


To register, you must create a user account, which requires you to provide your email address and select a password. The password you select is used to protect your account from unauthorised access.


Your Web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a Website. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best, make it easier to use our sites, and to collect aggregated user data for the purposes of usage analysis, quality control and administering and improvement. Aggregated data (which cannot be used to identify you) may be shared with third parties. We use a cookie in order to retain the contents of your shopping cart while you browse the site. Cookies also enable us to customise our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser. To learn more about how to do this, visit the help pages of your browser. Although, the Website is viewable even if you disable the cookie function on your browser, if you disable cookies, some advanced and customised features or offerings will not be available to you.You can learn more about cookies by visiting the following third-party websites: Browser Guide,, and Network Advertising Initiative.


Currently we are using Google Analytics to analyse the audience of the website and improve our content. No personal information is collected from Google Analytics. Read more about the privacy policy concerning Google Analytics at To learn more about these advertising practices and opting out you can visit the NAI at visit You can block Google Analytics tracking completely using Google’s Analytics Opt-out browser add-on (


Currently we are using Google Analytics to analyse the audience of the website and improve our content. No personal information is collected from Google Analytics. Read more about the privacy policy concerning Google Analytics at To learn more about these advertising practices and opting out you can visit the NAI at visit You can block Google Analytics tracking completely using Google’s Analytics Opt-out browser add-on (


When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.


As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. Dorology Pty Ltd will not otherwise provide any personal data to your credit card company without your permission.


We regularly review and update our Privacy Policy in order to ensure that it is free of errors, is clearly visible on our website, contains all the required information, is implemented in full, and is compliant with the applicable Data Protection laws. This Privacy Policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Changes to this Privacy Policy will be publicised on our website along with an updated version of the Privacy Policy.


Subject to any restrictions in the Privacy Act or Principles, we will tell you on request what personal information we hold about you. There will not be any charge to you where the information you request can be provided electronically. There may be some cost involved in providing written records if the request is complex or requires detailed searching of our records.


If you have any questions about the processing of your personal data or about our privacy policy you are welcome to contact us at



Dorology Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.


All online credit card transactions performed on this site using the eWAY gateway are secured payments.


  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Dorology Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Dorology Pty ltd.


For more information about eWAY and online credit card payments, please visit


Dorology Pty Ltd also accepts PayPal payments. For more information about PayPal, please visit


The steps we take to secure personal information include website protection measures, security restrictions on access to Dorology Pty Ltd computer systems, controlled access to Dorology Pty Ltd corporate premises, policies on document storage and security, personnel security and training and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Dorology Pty Ltd. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible at



If there are any questions regarding this Policy you may contact us. If you need to need to request a copy of your personal data or request removal of your personal information, you can also use the short form below to do so.


Select your request: